If you have had a complaint made against you

If you are a registered electrical worker and someone complains about your conduct or work, you will be notified in writing of the complaint, and given an opportunity to respond. A letter from the Registrar will advise you of the complaint and the process to be followed.

The Investigator will also write to you requesting your response to the complaint and any further information you can provide. When the investigation is completed you will receive a copy of the Investigator’s report. The outcome from an investigation can be:

  • No further action is taken
  • The complaint is referred to the Board for a disciplinary hearing

Conducting disciplinary hearings is one of the main functions of the Board. The purpose of the hearing is to determine if a disciplinary offence has been committed by the registered electrical worker, and if it has, to decide what discipline and penalties are to be imposed. The Board must also, after investigation, consider referring matters concerning unregistered persons or companies to the Courts for prosecution.

The Board will try to hold the hearing at the main centre closest to where you live. Hearings are usually held in public. The complainant is entitled to attend the hearing.

If the complaint is referred for a Board hearing, you will be advised of the date and time for this.

Hearings are a formal procedure. Witnesses are sworn in before they give evidence. The Board and you can call witnesses, and each party is able to cross-examine.

If the Board finds you not guilty of a disciplinary offence, the matter ends there.

If the Board finds you guilty of a disciplinary offence, it will (usually) impose penalties which can include:

  • removal of registration
  • suspension of registration
  • removal of the right to do electrical work
  • the requirement to undergo training or sit examinations
  • censure, or                           
  • a fine.

Non-registered workers and companies may be referred to the Courts for prosecution if the Board considers there is a case to answer. If it considers there is insufficient merit to the complaint, the matter ends there.

For matters which may be regarded as minor infringement offences by unauthorised persons or companies, the Registrar has the ability to issue infringement notices without reference to the Board.