Complaints

In this section

• Complaint process

  If your complaint is about a registered or authorised electrical worker, your complaint will be investigated by an Investigator.

• Making a complaint

  The Electrical Workers Registration Board deals with complaints relating to prescribed electrical work that has been carried out.

• Past complaint decisions

  Summaries of past complaint decisions by the Board.

• If you have a complaint made against you

  If you are a registered electrical worker and someone complains about your conduct or work, you will be notified in writing of the complaint, and given an opportunity to respond.

• Board hearings

  A disciplinary hearing will be held by the Board to determine if an offence has occurred. If it has the Board will decide what action to take.

• Resolving problems

  The first thing to do if you have a problem with electrical work is to discuss it with the electrical worker or company who did the job.

• Disciplinary hearings and prosecutions

  Summaries of recent disciplinary hearings and prosecutions considered by the Board.

• Report someone doing unlicensed electrical work

  The EWRB has the duty to protect the public from unlicensed prescribed electrical work. Your insurance can be affected if your electrical work isn’t carried out and certified by a licensed electrical worker and can often result in unsafe work. We can inv

• Complaints about us

  Find out how to complain about a member of the team at the Electrical Workers Scheme.