Contact us
Due to industrial action, if you are calling our customer service centre there may be a delay in answering or an interruption to your call. We apologise for any inconvenience and appreciate your patience.
Need help?
Logging in to the EW Portal
Guidance on creating or logging in to your portal account.
Logging in to the EW Portal
Timeframes for applications
Find out the application processing timeframes – please do not call us to check in on your application. If we are still within the processing timeframe we are working on it.
Timeframes for applications
Practising Licence
Find out the steps involved in applying for a Practising Licence.
Practising Licence
Trainee Limited Certificate
Find out information on the Trainee Limited Certificate.
Trainee Limited Certificate
Limited Certificate for overseas trained applicants
Guidance for applying for a Limited Certificate if you are an overseas trained applicant and you have already applied for registration.
Limited Certificate for overseas trained applicants
Renew your Practising Licence
For guidance on how to renew your Practising Licence.
Renew your Practising Licence
If you have a non-urgent query, you can send an email using the enquiry form:
Phone
Before calling please ensure you have your Practitioner ID and all other relevant documents ready.
For urgent and all other enquires we are open for your calls Monday to Friday — 9.00am to 5pm, excluding public holidays.
New Zealand: Freephone: 0800 661 000
From overseas: Phone: +64 3 943 4254
Getting help with phone calls
If English is not your first language let us know when you call and we will use our interpreting service, Connecting Now. Let us know the language you want and wait to be connected to an interpreter.
If you are deaf or have difficulty hearing, you can use the video relay service.
New Zealand Relay(external link) — New Zealand Relay Service
Postal address
Electrical Workers Registration Board
PO Box 1473
Wellington 6140
New Zealand
Courier address
Electrical Workers Registration Board
15 Stout Street
Wellington 6011
New Zealand
Media enquiries
Email: media@mbie.govt.nz