Complaints about us

Occupational Regulation (OR) is responsible for the Electrical Workers Scheme. OR is part of the Ministry of Business, Innovation and Employment (MBIE).

Our people must adhere to the MBIE Code of Conduct.

MBIE’s Code of Conduct helps us to use sound judgement when making decisions and taking actions. It focuses on acting fairly, impartially, responsibly and in a trustworthy manner, all of which are key to our work as public servants. It aligns with:

  • employment agreements
  • employment legislation
  • MBIE policies
  • the Public Service Commission Standards of Integrity and Conduct.

Integrity and conduct(external link) — Te Kawa Mataaho, Public Service Commission

MBIE expects high professional standards of its people, in the same way that it expects high standards of the occupations we regulate.

You can make a complaint if you are unhappy with:

  • the behaviour of a member of the team
  • a policy or procedure you are subject to, or aware of.

How to complain 

Contact us and indicate the nature of your complaint and who the complaint is about. 

You can complain verbally or in writing via the following channels: 

  • via email 
  • via phone call
  • in person, if you're already speaking with someone at the Electrical Workers Registration Board
  • via physical mail 

Email

ORComplaints@mbie.govt.nz

Phone 

We're open for your calls Monday to Friday — 9.00am to 5pm, excluding public holidays.

New Zealand: Freephone: 0800 661 000

From overseas: Phone: +64 3 943 4254

Getting help with phone calls

If English isn’t your first language let us know when you call and we’ll use our interpreting service, Connecting Now. Let us know the language you want and wait to be connected to an interpreter.

If you're deaf or have difficulty hearing, you can use the video relay service.

New Zealand Relay(external link) — New Zealand Relay Service

Postal address

Electrical Workers Registration Board
PO Box 10-156
Wellington 6143
New Zealand

Courier address

Electrical Workers Registration Board
15 Stout Street
Wellington 6011
New Zealand

After you make a complaint 

The manager will send a complaint acknowledgement letter within 24 hours of receiving the complaint.

The complaint will then be internally investigated. You will receive a reply within 15 working days.